From stunning websites to AI-powered custom software and ChatGPT integrations — we help Malaysian businesses grow with technology that fits their needs.
Tao Web Services is a Malaysian web development and custom software studio based in Petaling Jaya, Selangor. Since 2020, we've helped over fifty businesses — from corner shops to medium-sized enterprises — move off spreadsheets, phone calls and paper onto systems that actually fit how they work.
We're a small, senior team. That means the person who scopes your project is the same person who writes the code, answers your questions at 10pm when something breaks, and still picks up the phone two years after launch. No account managers, no handoffs, no surprise invoices.
Most of our clients find us through word of mouth. We think that's the right way for a business like ours to grow.
Tao Deploy is our managed hosting and deployment platform — the same infrastructure that runs fifty-plus production systems for our clients. Push code, it ships. Something breaks, we know before you do.
We came to Tao with three years of Excel chaos and left with a proper system that our warehouse team actually uses. Kai understood the business before he wrote a single line of code.
We quote fixed-price by the project, not by the hour. After a short discovery call, we send a plain-English proposal with scope, timeline and price. If we under-scope, that's our problem to solve — not a line on your invoice.
Websites and landing pages usually take 4–8 weeks. AI integrations run 4–10 weeks depending on the workflow. Larger custom software projects run 10–20 weeks, broken into 4–6 week phases so you see progress and adjust scope along the way.
No — we're based in Petaling Jaya but work with clients across Malaysia. Most project work happens remotely with a kickoff in person if you're in Klang Valley. For clients in Penang, Johor and East Malaysia we're fully remote, with video calls and async updates.
WhatsApp AI assistants, ChatGPT-powered customer support, document extraction (invoices, delivery orders), internal knowledge search over your SOPs, predictive models on your sales data, and AI-embedded workflow tools. See our AI Integration service for details.
Yes. Most clients move onto a monthly care plan covering hosting, patches, backups, monitoring and small updates. Half our revenue comes from clients we've worked with for three years or more — we stay, no handoffs.
You do — always. Every project we deliver ends with you owning the full source code, deployment configuration, domain, data and documentation. No lock-in, no proprietary platform licensing. If we ever part ways, you walk out with everything.
Almost certainly yes. We regularly integrate with Malaysian accounting software including Bukku, Xero, QuickBooks, SQL Account; with Shopify, WooCommerce, WhatsApp Business API; and with payment gateways like iPay88, Billplz and FPX.
With the right digital solutions tailored to your needs — built and supported by a team that actually answers the phone.
Contact us todayA short note is enough to get started. We reply within one business day — usually sooner — with honest questions and a clear next step.